Support

How do I manage or cancel my subscription?

Go to your account page and click Manage subscription. That opens the secure Stripe customer portal where you can change plan, update your payment method, download invoices, or cancel — your card details never touch our servers.

What happens when I cancel?

Cancelling stops the next renewal. Your plan stays active through the end of the period you've already paid for, then drops to the free tier — nothing is cut off mid-cycle.

Do you offer refunds?

All sales are final — we don't offer refunds, and by subscribing you confirm you want immediate access and waive the 14-day EU/UK cancellation right. You can cancel anytime to stop future charges, and you keep access until the end of the current period. Full details are in the Terms of Service. If something genuinely went wrong with a charge, email us and we'll look into it.

How do I update my card or get a receipt?

Both live in the Stripe portal — account page → Manage subscription. Invoices and receipts for every payment are there to download.

A payment failed — what now?

Stripe retries automatically and emails you. Update your card in the portal anytime — that lets Stripe complete the retry and restore your plan. Still stuck? Email support@sparkvibeai.com.

What's included in each plan?

The full breakdown — committee runs per month, agent/MCP access, polish passes, and more — is on the pricing page. Your first committee run is free, no card required.

What counts as a "committee run"?

One run = one work request you commission. The house committee drafts candidate specs and synthesizes the strongest into one selected spec; the review pipeline — independent reviewers, a deterministic structural check, and a reviewer-derived score — pressure-tests it, all before you build. Re-running the committee on the same request counts as a separate run.

The spec didn't come out the way I wanted.

Two things help most: add detail in the optional constraints and acceptance-preference boxes when you commission, or run the pre-spec interview so the committee starts from a sharper brief. You can also re-commission with a clearer prompt. If it still isn't landing, send us the spec ID and we'll take a look.

How do I push a spec to GitHub?

Open the selected spec on your dashboard and use Push to my GitHub — it creates a private repo in your account. You'll connect GitHub once via OAuth; we only ever write to a repo you authorize.

Can I drive it from my coding agent?

Yes — Pro and up includes agentic MCP access for Claude Code, Cursor, Codex, and Grok. Generate an agent key from your account page and paste the config. The agent commissions specs, reads the score, and can push to GitHub inside its loop.

I can't log in.

Make sure you're using the email you signed up with. If a session expired, just log in again. Still locked out? Email support@sparkvibeai.com from your account email and we'll sort it.

Who can see my specs?

Your ideas are yours. We don't take, build, sell, or train models on the substance of what you're making. We analyze specs only structurally — completeness and how they score, in aggregate — to sharpen the platform. The full commitment is in Section 5 of the Terms, and the data details are in the Privacy Policy.

How do I delete my account or my data?

Email support@sparkvibeai.com from your account email and we'll remove your account and associated data. See the Privacy Policy for what we retain and why.